Multi-Media Contact Center
The Traditional call center - rows of agents in headsets answering calls - is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren't just calling you. They want to reach you via email, IM, text and more. And simply taking calls isn't enough to keep customers loyal - you need to proactively reach out to build relationships, up sell and solve problems before they become deal-breakers.
In short, you need a multi-media contact center. You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency and maximizing the value of every customer.
Alliance Technology Group can help you by providing the following capabilities:
- Distributed IP Contact Center
- Virtual Contact Center Agents
- Intelligent Customer Routing
- Proactive Outreach
Alliance Technology Group can help you transform your traditional Call Center into a world-class Multi-Media Contact Center. Our goal is maximize and leverage your customer contact and allow your customers to communicate via their preferred methods.